In the heart of Bethesda, Maryland sits the campus of the 243-acre Walter Reed National Military Medical Center (WRNMMC), a bastion of hope and healing for countless veterans and active-duty service members. Its gleaming white walls and towering oak trees conceal a world of dedication and tireless effort required to keep the vast institution running smoothly.

The Operation and Maintenance Engineering Enhancement (OMEE) Program at the U.S. Army Engineering and Support Center, Huntsville, is providing a simplified process to respond to the growing operation and maintenance needs of WRNMMC using streamlined processes that delivers low-cost, quick- response contracts for the operation, preventive maintenance, and repair and replacement of equipment for the sprawling campus.

The OMEE program uses a suite of Indefinite Delivery / Indefinite Quantity (IDIQ) operation and maintenance (O&M) service contracts to execute maintenance requirements across the portfolio of Medical Treatment Facilities (MTF), said Chris Moore, OMEE program manager.  WRNMMC is one such customer.

“Our contractor was selected on their ability to perform in medical facilities and are very knowledgeable in The Joint Commission (TJC) facility accreditation requirements,” Moore said.

The Base Realignment and Closure recommendations of 2005, the Office of Integration (OI) was formed in November 2005 to oversee the merger of the Walter Reed Army Medical Center (WRAMC) and the National Naval Medical Center (NNMC).

Walter Reed National Military Medical Center is the flagship of military medicine, also known as the President’s Hospital and the Nation’s Medical Center and is the world's largest joint military medical center with more than 2.4 million square feet of clinical space, more than 7,000 staff members providing care and services to more than 1 million beneficiaries every year.

Moore said since WRNMMC is a major hospital with aging infrastructure, there are challenges every day that the team OMEE team must overcome.

For example, Moore said, they recently had an air handler go down that rendered operating rooms unusable. 

“The OMEE staff, contractor and WRNMMC site team responded in record time to add funding, scope, award, and executed the work,” Moore said.

“The hospital experienced the smallest possible service disruption and returned to full mission readiness very quickly.  This work was handled as corrective maintenance (a service order), and it is just one example of many where the project development team serves our servicemembers and veterans with excellence.”

OMEE has provided some level of services to Walter Reed for over 10 years.
However, this iteration of the contract providing Operations and Maintenance (O&M) services for WRNMH was awarded in 2022 and as part of Multiple Award Task Order Contract (MATOC) OMEE VI with a total duration of three years and a value of $40 million. 

Moore said the contract calls for preventative maintenance, such as maintaining the electrical and mechanical systems through regular service, and corrective maintenance, such as providing rapid response to unplanned facility related disruptions like generator failures.

Navy Cmdr. Russ Jarvis, WRNMMC chief of facilities, said ensuring the facilities are operational can be quite a challenge due to the magnitude of WRNMMC’s mission, but having the OMEEE contract gives him confidence that when something breaks down, the contractor is focused on resolving the issues quickly. 

“The contract provides service for over 4,000,000 square feet throughout the hospital campus,” Jarvis said.

“We have a lot of equipment to keep running, and OMEE is an important part that keeps us functioning effectively and having this one contract to react to emergencies 24-7 is instrumental for the staff to provide care and services to the patients,” Jarvis said.